Sevierville, TN

Sunday, December 13, 2020


Below you will find answers to some of Santa’s most frequently asked questions regarding registration, packet pick up, race day, course, volunteering, and our ambassador program.

Registration Questions

Why should I run the Santa Hustle® Smokies?

Because it is the most magical time of the year! So, come experience the magic of the Santa Hustle® Smokies on Sunday, December 13, 2020!

Where do I register at?

What time does the race start?

Half Marathon: 7:30 am

5k: 7:45 am

*Start times are subject to change.

How much does the race cost?

Half Marathon:

$45.00: Aug. 4 - Sep. 30

$50.00: Oct. 1 - Dec. 12

$60.00: Race Day


$40.00: Aug. 4 - Sep. 30

$45.00: Oct. 1 - Dec. 12

$50.00: Race Day

Kid's Dash:

$10.00: Aug. 4 - Dec. 12

$20.00: Race Day

Are there child’s rates?


What are the shirt sizes?

Click here to view the sizing chart.

Are there any age restrictions?

No. Any age can run/walk the race.

Do I have to register my child who is in a stroller or just wants to run/walk with me?

Strollers are allowed, and you only need to register your child if they want to be timed and get all the gear.

I can’t make the race. Can I get a refund or transfer my bib number to a friend?

Since Santa has many upfront costs, we have a strict and uniform policy of no refunds or exchanges, no person-to-person transfers, and no deferrals to a future year. We do understand that plans change, injuries happen, and various holiday festivities and situations arise, but we feel it is most fair to apply a uniform policy to all, instead of a subjective line of who should receive a refund and who shouldn’t. All purchases and sales are 100% final, no exceptions. Refunds will not be issued based on weather conditions and/or pandemics. Santa appreciates your understanding in this matter.

Packet Pick Up Questions

When and where is packet pick up?

Pre-race packet pick up will be available at the following location(s).

Wilderness Resort – Cade Coves Conference Center Rooms
Saturday, December 12, 2020
10:00 am 6:00 pm

Race day packet pick up will be available at Wilderness at the Smokies Parking Lot on Sunday, December 13, 2020 from 6:15 am – 7:15 am.

Race day packet pick up will close at exactly 7:15 am, so Santa says to come early and be prepared for long lines!

Can I pick up my friend’s packet or have my friend pick up my packet?

Yes. You can pick up a friend’s packet during packet pick up and vice versa, a friend can pick up your packet. You can either bring an email confirmation ticket, or know the correct spelling of your friend’s last names.

Is packet pick up available on race day? What are the other packet pick up options?

Race day packet pick up will be available at Wilderness at the Smokies Parking Lot on Sunday, December 13, 2020 from 6:15 am – 7:15 am.

Race day packet pick up will close at exactly 7:15 am, so Santa says to come early and be prepared for long lines!

Pre-race packet pick up will be available at the following location(s).

Wilderness Resort – Cade Coves Conference Center Rooms
Saturday, December 12, 2020
10:00 am 6:00 pm

I have a large group. Can you put my group’s packets together in advance?

Yes! This makes packet pick up go much smoother for everyone. If you have a group of 15 or more please contact us with your list of names, and we’ll put your group’s packets together for one person to easily pick them up.

Race Day Questions

What time should I arrive for the race?

Please arrive early and allow plenty of time to park. The roads will begin closing at 7:30 am.

What if the weather is bad?

The event will take place rain, shine, or snow. However, if the weather is threatening (lightning, storms, etc.), please check for email and/or Facebook announcements with further information.

Do you have any information on parking?

We strongly encourage carpooling and getting to the start line early, as there may be traffic. Allow sufficient time for heavy traffic congestion and street closures due to the race.

What are the post race awards, age groups, and when will the awards be presented?

The top three male & female finishers in each age group for the 5k and Half Marathon will receive a customized Santa Hustle® medal. The top three overall male and female finishers will receive a Santa Hustle® personalized award. Age groups are as follows: 10 and under, 11-14, 15-19, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70 and over.

Awards will be presented on-site at the Awards Ceremony!

  • 5K Awards Ceremony: 9:00 am
  • Half Marathon Awards Ceremony: 10:00 am

All Finishers will receive one of these awesome Half Marathon or 5K finisher medals!

Awards will also be handed out for the following categories:

  • Best Group Costume
  • Best Individual Costume

Will gear check be available to participants?

Gear Check will be available for all race participants starting at 6:15 am.

Before the race starts, you can leave a bag with your personal items at our Gear Check tent. Please make sure to use the provided tear off on your race bib and zip tie it to your bag. Our volunteers will need this so they can quickly and easily help you claim your bag after the race is over.

Any gear not picked up by 10:30 am on race day will be transported to our main office in Palatine, IL. Items not claimed within 30 days will be donated to a local charity.

*Santa Hustle® is not responsible for any lost, stolen or damaged items.

Where should I wear my timing chip?

We will be using the bib tag system. Your timing strip is on the back of your bib. Please wear your bib on your front chest with nothing covering it. The bib must be on the outside of all clothing, jackets, etc. to receive an accurate time.

Does the Santa Hustle® Smokies 5k & Half Marathon benefit any charity?

The Official 2020 Santa Hustle® Smokies Charity is House Of Hope.

House of Hope is a non-profit organization founded to provide food and shelter for orphaned children in Montrouis, Haiti. But in Haiti, “orphans” are a symptom of a poverty-stricken country, not a lack of love. That’s why House of Hope is committed to furthering education, community development and women’s empowerment to empower and equip families. House of Hope focuses on orphan care (providing food, shelter, and education) to children; sustainable farming; women’s empowerment through micro-loan programs and educational workshops; community development through a primary school, College Mixte Le Refuge School; and a boy’s soccer program. It is the hope of House of Hope to disrupt poverty through enriching the community we serve.

When will the race results be posted and where can I find them?

Results will be posted on-site as soon as possible following the event, and official results will be posted on the results page of the website within 24 hours.

Can I sponsor the race?

For more information about sponsorship opportunities please contact our Sponsorship Director, Aaron Del Mar.

Phone: (773)-718-1444

Course Questions

Where are the start and finish lines located?

Please visit the course page to view the start and finish line locations.

Is this a USATF Certified Course?

What is the course like? Is it hilly or flat? On trails or roads?

Is there a time limit for the Half Marathon?

Yes. All Half Marathon participants will need to keep around a 15 minute mile pace or a 3:30 Half Marathon. The course will close completely at .

Are headphones allowed on the course?

Yes. You may use headphones during the run. Just please be aware of your surroundings and the others around you racing.

Are strollers allowed?

Yes. Strollers are allowed. However, we ask that anyone using a stroller please start behind all runners.

Is walking allowed?

Yes. Walking is allowed. However, we ask that anyone planning to walk the race, please start behind all runners. Typically, around 1/3 of the participants are solely walkers in the 5k. If you plan to walk the Half Marathon, you MUST keep a 15 minute mile pace. If you do not keep this pace, you will be asked to move to the sidewalk and follow normal pedestrian rules for safety reasons.

Are dogs allowed?

Although we love your fur babies, dogs (or any other type of animal) are not allowed on the course. However, they can help cheer you on from the sidelines!

How is the starting corral set-up?

There will be signs at the start line that indicate various mile paces. Please line up accordingly to your pace – minute per mile. Please be in your corral at least 15 minutes before your race begins.

Where are the aid/water stations located?

Please visit the course page to view the aid/water station locations.

Volunteer Questions

What are the different options for volunteering?

Please visit the volunteer page for a full list of volunteer descriptions. We will need volunteers for packet pick up on from 9:00 am to 6:00 pm at . We will also need volunteers on race day at Wilderness at the Smokies from 5:00 am to 10:00 am.

What do I get for volunteering?

What You Get!
Every “elf” will receive an Elf Shirt, Elf Hat, Food/Drink, and our continual gratitude! Want a FREE registration into the Santa Hustle when you volunteer? Email us at for more information!

Can you sign off on my volunteer hours?

Yes. Anyone who needs us to sign off on hours or write volunteer letters we are more than happy to help.

Where do you typically need the most volunteers?

If you have even just an hour of time to donate for packet pick up, that is where we tend to be short on volunteers. Please contact to sign up!

If I volunteer at the race can I get a free entry?

Unfortunately, no. We appreciate your support, however, we do not allow volunteers to run the race for free.

Ambassador Program Questions

How do I get my exclusive promo code?

The Santa Hustle® crew will reach out to you via email after receiving your application, and will assign you your own promo code.

How will I know what tier I’m at for the perks?

We’ll be able to track your progress throughout the series. Don’t worry, we’ll keep an eye on your numbers! As you soon as you’ve reach your tier, we’ll follow up with an email regarding your new perks.

How and when will I receive my gifts?

When you reach a checkpoint that includes free registration for the Santa Hustle®, we will reach out and give you access to your free tickets right away. For any prizes and goodies, we will email you with the gifts you are eligible for and will ship your perks to you after the series ends (January).

Official Sponsors

Ultima Replenisher


Wilderness Resort


As Seen On TV

Santa Store Coming Soon!