Sevierville, TN

Sunday, December 15, 2019

FAQ
Play
Slider

Below you will find answers to some of Santa’s most frequently asked questions regarding registration, packet pick up, race day, course, volunteering, and our ambassador program.


Registration Questions

Why should I run the Santa Hustle® Smokies?

Because it is the most magical time of the year! So, come experience the magic of the Santa Hustle® Smokies on Sunday, December 15, 2019!

Where do I register at?

What time does the race start?

Half Marathon: 7:30 am

5k: 7:45 am

*Start times are subject to change.

How much does the race cost?

Half Marathon:

$54.75: May. 31 – Jun. 30

$59.75: Jul. 1 – Jul. 31

$64.75: Aug. 1 – Nov. 30

$69.75: Dec. 1 – Dec. 14

$80.00: Race Day


5k:

$34.75: May. 31 – Jun. 30

$39.75: Jul. 1 – Jul. 31

$44.75: Aug. 1 – Nov. 30

$49.75: Dec. 1 – Dec. 14

$60.00: Race Day

Are there child’s rates?

No.

What are the shirt sizes?

Click here to view the sizing chart.

Are there any age restrictions?

No. Any age can run/walk the race.

Do I have to register my child who is in a stroller or just wants to run/walk with me?

Strollers are allowed, and you only need to register your child if they want to be timed and get all the gear.

I can’t make the race. Can I get a refund or transfer my bib number to a friend?

Since Santa has many upfront costs, we have a strict and uniform policy of no refunds or exchanges, no person-to-person transfers, and no deferrals to a future year. We do understand that plans change, injuries happen, and various holiday festivities and situations arise, but we feel it is most fair to apply a uniform policy to all, instead of a subjective line of who should receive a refund and who shouldn’t. All purchases and sales are 100% final, no exceptions. Refunds will not be issued based on weather conditions. Santa appreciates your understanding in this matter.

Packet Pick Up Questions

When and where is packet pick up?

Pre-race packet pick up will be available at the following location(s).

Wilderness Resort – Cade Coves Conference Center Rooms
Saturday, December 14, 2019
10:00 am 6:00 pm


Race day packet pick up will be available at Wilderness at the Smokies Parking Lot on Sunday, December 15, 2019 from 6:15 am – 7:15 am.

Race day packet pick up will close at exactly 7:15 am, so Santa says to come early and be prepared for long lines!

Can I pick up my friend’s packet or have my friend pick up my packet?

Yes. You can pick up a friend’s packet during packet pick up and vice versa, a friend can pick up your packet. You can either bring an email confirmation ticket, or know the correct spelling of your friend’s last names.

Is packet pick up available on race day? What are the other packet pick up options?

Race day packet pick up will be available at Wilderness at the Smokies Parking Lot on Sunday, December 15, 2019 from 6:15 am – 7:15 am.

Race day packet pick up will close at exactly 7:15 am, so Santa says to come early and be prepared for long lines!


Pre-race packet pick up will be available at the following location(s).

Wilderness Resort – Cade Coves Conference Center Rooms
Saturday, December 14, 2019
10:00 am 6:00 pm

I have a large group. Can you put my group’s packets together in advance?

Yes! This makes packet pick up go much smoother for everyone. If you have a group of 15 or more please contact us with your list of names, and we’ll put your group’s packets together for one person to easily pick them up.


Race Day Questions

What time should I arrive for the race?

Please arrive early and allow plenty of time to park. The roads will begin closing at 7:30 am.

What if the weather is bad?

The event will take place rain, shine, or snow. However, if the weather is threatening (lightning, storms, etc.), please check for email and/or Facebook announcements with further information.

Do you have any information on parking?

We strongly encourage carpooling and getting to the start line early, as there may be traffic. Allow sufficient time for heavy traffic congestion and street closures due to the race.

What are the post race awards, age groups, and when will the awards be presented?

The top three male & female finishers in each age group for the 5k and Half Marathon will receive a customized Santa Hustle® medal. The top three overall male and female finishers will receive a Santa Hustle® personalized award. Age groups are as follows: 10 and under, 11-14, 15-19, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70 and over.

Awards will be presented on-site at the Awards Ceremony!

  • 5K Awards Ceremony: 9:00 am
  • Half Marathon Awards Ceremony: 10:00 am

All Finishers will receive one of these awesome Half Marathon or 5K finisher medals!


Awards will also be handed out for the following categories:

  • Best Group Costume
  • Best Individual Costume

Will gear check be available to participants?

Gear Check will be available for all race participants starting at 6:15 am.

Before the race starts, you can leave a bag with your personal items at our Gear Check tent. Please make sure to use the provided tear off on your race bib and zip tie it to your bag. Our volunteers will need this so they can quickly and easily help you claim your bag after the race is over.

Any gear not picked up by 10:30 am on race day will be transported to our main office in Palatine, IL. Items not claimed within 30 days will be donated to a local charity.

*Santa Hustle® is not responsible for any lost, stolen or damaged items.

Where should I wear my timing chip?

We will be using the bib tag system. Your timing strip is on the back of your bib. Please wear your bib on your front chest with nothing covering it. The bib must be on the outside of all clothing, jackets, etc. to receive an accurate time.

Does the Santa Hustle® Smokies 5k & Half Marathon benefit any charity?

The Official 2019 Santa Hustle® Smokies Charity is Keep the Tennessee River Beautiful.

Keep the TN River Beautiful’s mission is to educate and inspire people to take action to create a clean, healthy, beautiful TN River. It is our hope for communities along the river to rally to preserve, improve and protect the river for all ages to come.

The project started shortly after Keep Tennessee Beautiful and TVA sponsored Living Lands & Waters’ Tennessee River Tour. The tour stopped along various communities along the Tennessee River and rallied volunteers throughout TN and Alabama to clean up litter from the river. KTNB and TVA wanted to continue the work of Living Lands & Waters and created Keep the TN River Beautiful.

In just 12 cleanups, we have rallied 924 volunteers to remove 69,170 pounds of trash from the river.

Our work has just begun! We want to unite volunteers and communities along the river to continue river cleanups, help celebrate and promote organizations and individuals taking action along the river, support native plantings and riverbank improvements, and improve the quality of the river.

Directed by a volunteer Board of Directors, KTNRB (a 501(c)3) is the very first Keep America Beautiful Affiliate based soley on a river! It is our goal to rally volunteers to create a larger impact on our beloved Tennessee River.

When will the race results be posted and where can I find them?

Results will be posted on-site as soon as possible following the event, and official results will be posted on the results page of the website within 24 hours.

Can I sponsor the race?

For more information about sponsorship opportunities please contact our Sponsorship Director, Edan Gelt.

Email: edan@themintmarketing.com
Phone: (224) 545-9454


Course Questions

Where are the start and finish lines located?

Please visit the course page to view the start and finish line locations.

Is this a USATF Certified Course?

What is the course like? Is it hilly or flat? On trails or roads?

Is there a time limit for the Half Marathon?

Yes. All Half Marathon participants will need to keep around a 15 minute mile pace or a 3:30 Half Marathon. The course will close completely at .

Are headphones allowed on the course?

Yes. You may use headphones during the run. Just please be aware of your surroundings and the others around you racing.

Are strollers allowed?

Yes. Strollers are allowed. However, we ask that anyone using a stroller please start behind all runners.

Is walking allowed?

Yes. Walking is allowed. However, we ask that anyone planning to walk the race, please start behind all runners. Typically, around 1/3 of the participants are solely walkers in the 5k. If you plan to walk the Half Marathon, you MUST keep a 15 minute mile pace. If you do not keep this pace, you will be asked to move to the sidewalk and follow normal pedestrian rules for safety reasons.

Are dogs allowed?

Although we love your fur babies, dogs (or any other type of animal) are not allowed on the course. However, they can help cheer you on from the sidelines!

How is the starting corral set-up?

There will be signs at the start line that indicate various mile paces. Please line up accordingly to your pace – minute per mile. Please be in your corral at least 15 minutes before your race begins.

Where are the aid/water stations located?

Please visit the course page to view the aid/water station locations.


Volunteer Questions

What are the different options for volunteering?

Please visit the volunteer page for a full list of volunteer descriptions. We will need volunteers for packet pick up on from to at . We will also need volunteers on race day at Wilderness at the Smokies from to .

What do I get for volunteering?

What You Get!
Every “elf” will receive an Elf Shirt, Elf Hat, Food/Drink, and our continual gratitude!

Can you sign off on my volunteer hours?

Yes. Anyone who needs us to sign off on hours or write volunteer letters we are more than happy to help.

Where do you typically need the most volunteers?

If you have even just an hour of time to donate for packet pick up, that is where we tend to be short on volunteers. Please contact volunteer@santahustle.com to sign up!

If I volunteer at the race can I get a free entry?

Unfortunately, no. We appreciate your support, however, we do not allow volunteers to run the race for free.


Ambassador Program Questions

How do I get my exclusive promo code?

The Santa Hustle® crew will reach out to you via email after receiving your application, and will assign you your own promo code.

How will I know what tier I’m at for the perks?

We’ll be able to track your progress throughout the series. Don’t worry, we’ll keep an eye on your numbers! As you soon as you’ve reach your tier, we’ll follow up with an email regarding your new perks.

How and when will I receive my gifts?

When you reach a checkpoint that includes free registration for the Santa Hustle®, we will reach out and give you access to your free tickets right away. For any prizes and goodies, we will email you with the gifts you are eligible for and will ship your perks to you after the series ends (January).

Official Sponsors

Ultima Replenisher

NashvilleCasino

Slider
As Seen On TV