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Packet Shipping
Packets ordered prior to November 1st will be shipped the last week of November, Early December.
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questions?
Find answers to Santa’s most frequently asked questions.
Click here to view the sizing chart.
Participants will have until 2 weeks prior to the start of the event (11/17/2026) to change their shirt (giveaway) size on RunSignUp. Click here to find out how to update it online.
If it is within two weeks of the start of the event, you can click here to contact our team to see if we are able to accommodate the change.
This only applies to your packets and add-ons purchased through registration. If you need to update your shipping address for an order made through the Santa Store, please go to the store page and contact us there.
You can update your shipping address up until 12/31. However, we start shipping virtual packets in the middle of November to get them to you as soon as possible! While you may still change your shipping address, your previous address may have already been used to create a shipping label. An easy way to tell if this has already happened is that, once a shipping label is created, you will get an email notification to the email we have on file.
While we work to ensure we are getting things shipped using your most up-to-date information, we are not responsible for items that are returned or rejected due to an incorrect or incomplete address. You will be charged an additional fee if any items need to be reshipped.
Click here to find out how to update your shipping address online.
We offer local and national sponsorship opportunities. You can explore existing packages or create your own. Click here to visit our Sponsor page to learn more about building a sponsorship package that fits your brand.
Through our Santa Hustle® Ambassador Program, we offer our participants the opportunity to earn cool perks and prizes (including free race tickets, merch and more)! Simply complete this form and a member of the Santa Hustle® crew will contact you via email to set you up with your unique code.
For groups registering 5 or more people at once, we offer a $5 discount per registrant for all races excluding the Kid’s Dash! This multi-person discount is automatically applied during the registration process once 5 or more registrants are added.
If you have additional questions, complete this form and one of our elves will get back to you.
Please Note: Since Kids Dash registrations do not count towards the multi-person discount, any Kids Dash registrations will need to be completed separately in order for the registration platform to apply the discount. Discounts cannot be combined with other promotions or discounts
Due to the significant upfront costs involved, Santa Claus and the Santa Hustle® Race Series team operate under a strict, uniform policy: no refunds or exchanges, no person-to-person transfers, and no deferrals to a future year. While we understand that plans change, injuries occur, and unforeseen situations may arise, we believe it’s most fair to apply this policy consistently for all customers, rather than making subjective decisions on who is eligible for a refund.
As such, all purchases and sales are final—no exceptions. Refunds will not be issued due to weather conditions, pandemics, or other unforeseen circumstances; however, you are able to purchase race insurance with your registration.
Thank you for your understanding.
Yes, race insurance can be reviewed and purchased through FanShield while going through the registration process for an event. Once purchased, you will receive a confirmation from FanShield with your specific policy information.
If you would like to check if you have already been registered, you can click the below button to get to the ‘Find a Participant’ page for this Santa Hustle that will allow you to confirm whether you are currently registered. If you have additional questions or believe there is a mistake, please click here to fill out the form to contact us.
Yes! We offer referral rewards for those registering for our events, excluding the Kids Dash. In your confirmation email, you will receive a unique link that you can share with others.
To qualify for rewards, you must have five people register for an event using your unique link at least two weeks before your event. If they register during that time, you will receive a $20 refund! For every additional ten registrations beyond the first five in that period, you’ll be eligible for another $20 refund.
Please Note: Refunds will only be issued up to the original registration amount for your event. The original registration amount excludes any additional fees, taxes, and add-ons incurred during the registration or checkout process.
We do not allow event changes for virtual races.
We do not allow transfers between people for virtual races.
Every year, we collaborate with charitable organizations nationwide to share the joy of running and support those in need. If you’re affiliated with or know of a local charity that would like to join in the fun this holiday season, please contact us for more information.
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