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questions?

Find answers to Santa’s most frequently asked questions.

Click here to find a Santa Hustle® race near you. Then, click the REGISTER button.

Click here to view the sizing chart.

Participants will have until 2 weeks prior to the race to change their shirt (giveaway) size on RunSignUp. Click here to find out how to update it online.

If it is within two weeks of the race, we allow every participant the opportunity to pick up the shirt size they’ve ordered during registration. If you’d like to exchange your shirt size, please bring your unworn shirt to the Registration tent after the event concludes. If your size is available, we are more than happy to exchange it for you.

This only applies to participants who have chosen the packet shipping add-on or are participating in the virtual race. If you need to update your shipping address for an order made through the Santa Store, please go to the store page and contact us there.

You can update your shipping address up until 11/15 (the same deadline for electing packet shipping). We start shipping packets soon after to get them to you as soon as possible! Click here to find out how to update your shipping address online.

We are not responsible for items that are returned or rejected due to an incorrect or incomplete address. You will be charged an additional fee if any items need to be reshipped.

We do have separate deadlines for the virtual series. Click here to find out more.

Whether you’re part of a group or an individual, the Santa Hustle® Race Series unwraps great volunteer opportunities that unite people for a day of giving back. We welcome everyone who wants to spread cheer by making a positive impact and value every helping hand. Click here for more information on the opportunities we have available.

To register as an individual, click Santa’s Stops in the header, go to the individual Santa Stop page, scroll down to the Questions part of the page, and click the link located in the answer to Can I Volunteer? This will take you directly to the page where you can register to volunteer for that stop as an individual.

To reserve volunteer spots for a group, please complete this form and let us know the number of individuals that are available to help out.

We offer local and national sponsorship opportunities. You can explore existing packages or create your own. Click here to contact us about building a sponsorship package that fits your brand.

Through our Santa Hustle® Ambassador Program, we offer our participants the opportunity to earn cool perks and prizes (including free race entry, gear, and more)! Applications are closed for this year, but you can check out the Get Involved page to learn more about the ambassador program and other ways to be part of the race!
For groups registering 5 or more people at once, we offer a $5 discount per registrant for all events excluding the Kids Dash! This multi-person discount is automatically applied during the registration process once 5 or more registrants are added.

If you have additional questions, complete this form and one of our elves will get back to you.

Please Note: Since Kids Dash registrations do not count towards the multi-person discount, any Kids Dash registrations will need to be completed separately in order for the registration platform to apply the discount. Discounts cannot be combined with other promotions or discounts.
Yes! If you cannot make it to packet pick-up, you can send a friend to pick it up for you. They will either need your barcode or first and last name.
Yes, you can! We do ask that if you are picking up for a group of 6 or more, you send us the group or team name, first name, last name, date of birth, gender, and registered event (5K, 10K, etc.) of each person in your group at least 3 days prior to packet pick-up to allow us time to pre-pull the packets for you.


You can complete this form to send the information over to us. If you have a larger group that cannot fit into the form, send it to info@santahustle.com. Please make sure to include the Santa Stop location you are participating in if sending to the email address above.

You do not! We waive the fee for picking up packets on race day for Kids Dash participants. Feel free to pick up your packet at the designated Pre-Race Packet Pick-Up or on race day at no additional charge.

Santa Claus and the Santa Hustle® Race Series team operate under a strict, uniform policy for in-person races: no refunds or deferrals. While we understand that plans change, injuries occur, and unforeseen situations may arise, we believe it is fairest to apply this policy consistently for all customers, rather than making subjective decisions about who is eligible for a refund.


As such, refunds will not be issued due to weather conditions, pandemics, or other unforeseen circumstances; however, you are able to purchase race insurance with your registration, and we do offer the option to gift your registration to another person provided it is done at least 2 weeks prior to the race. This may be subject to additional fees.

If you would like to run a different distance than the one you initially registered for, you may change to a different distance so long as the change is made at least 2 weeks prior to the race. This may be subject to additional fees. If you run a different distance than the one you registered for without approval from race management, you may be disqualified, with no refund issued, and could be restricted from participating in future events.

Additionally, you will be responsible for any additional reshipment fees if you provide an incorrect or incomplete address. No refunds will be issued if you choose not to have the items reshipped.

Thank you for your understanding.

An Adaptive Athlete uses adaptive equipment such as a wheeler or has a mobility, visual, or hearing impairment that necessitates a guide running or cycling alongside them. For distances of 5K or greater, you will be able to designate yourself as an Adaptive Athlete during the registration process and receive information for registering a guide, if applicable. We often will have Adaptive Athletes start races a few minutes earlier than other participants. Make sure to check the schedule and pay attention to announcements on race day for any adjusted start times!

The addition of separate divisions and overall awards for Adaptive Athletes participating in distances of 5K or greater will be determined based on participation levels.

Registering a Guide
For Adaptive Athletes with guides in distances of 5K or greater, the guide must register for the same event using the link included with the athlete’s registration, selecting the “GUIDE” version of the event, and entering the athlete’s name as the person they will be guiding.

Complimentary guide registrations do not include a chip-timed result, participant shirt, or finisher medal. Guides who would like to receive these items may add them during registration for a discounted rate. Guides are not eligible for overall or age group awards.

Complimentary guide entries are limited to one guide per Adaptive Athlete unless otherwise approved by race management. Guides are expected to remain with and support their athlete throughout the event. While Adaptive Athletes are welcome to register for distances less than 5K, complimentary guide registration and the potential for separate Adaptive Athlete divisions and awards are only available for distances of 5K or greater.

If you need to transfer your guide registration to another individual, please contact info@santahustle.com and include the event name, the first name, last name and email associated with your registration, and the first name, last name, and email of the individual the registration should be transferred to in the communication. Please ensure the subject line contains the phrase ‘Guide Transfer’ and the event name.

Same race. Same swag. Just your location! Click here for more information.
To find out if you’re already registered, we recommend clicking Santa’s Stops in the header, going to the individual Santa Stop page, scrolling down to the Questions part of the page, and clicking the link located in the answer to How Do I Check if I’ve Already Registered? This will take you directly to the page where you can search for your registration for that stop.

Yes! We offer referral rewards for those registering for events at our races, excluding the Kids Dash. In your confirmation email, you will receive a unique link that you can share with others.

To qualify for rewards, you must have five people register using your unique link at least 2 weeks before your race. If they register during that time, you will receive a $20 refund! For every additional ten registrations beyond the first five in that period, you’ll be eligible for another $20 refund.

Please Note: Refunds will only be issued up to the original registration amount for your event. The original registration amount excludes any additional fees, taxes, and add-ons incurred during the registration or checkout process.

Yes! You may upgrade or downgrade your event distance. This can be done online at least 2 weeks before the race. You will be required to pay the difference when upgrading your registration, and refunds are not issued if you downgrade your event. You can find out how to transfer online here.

If it is within two weeks of the event, please click here to fill out the form to contact us. Requests at this point will be considered but are not guaranteed.

While normal transfers involving refunds are not allowed, we do allow you to gift a registration to another person through RunSignUp so long as it is done at least 2 weeks before the race. Please note that both the initial transfer and completed registration by the party being gifted the registration must be completed prior to this deadline. There is a $9.95 charge (plus any applicable taxes and fees) to do this, which will be applied to the person gifting their registration. Any add-ons will also be gifted along with the registration. Click here to learn how to manage your registration.

If it is within two weeks of the event, please click here to fill out the form to contact us. Requests at this point will be considered but are not guaranteed.

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